Support T/C

Support Channels

NsThemes only provides theme related support via our support desk, knowledgebase & tutorials. We will not provide any support via e-mail, Facebook or Twitter. We may request you to e-mail us your login details when needed, in which case we will communicate via e-mail to protect your confidential & secure details.

Support includes installation guidance, bugs fixing, and general problem solving with features explained on the theme’s official sales page. Support does not include:

  • solving problems for plugins not packaged with our framework and themes;
    plugins integration;
  • WooCommerce configuration: support does not include products configuration and WooCommerce settings configuration, including Shipping Methods, Tax Rates, Payment Gateways, Emails, their templates and everything else that is not closely related to the theme.
  • general WordPress support (please use the WordPress forums for that);
  • adding new features or extending the features currently available;
  • changing colors and/or images;
  • any type of modification or customization.

We are here

Our general support hours are Monday to Friday, 09:30 to 16:00 (GMT+1). During this time, we can generally provide feedback on any support queries within 24 – 48 hours.

Bug Fixing

It is our commitment to fix all theme bugs as quickly as possible after they are brought to our attention. During our general support hours, we can fix bugs within 3 – 4 days. We will also try provide a solution on after-sale page.