Questions/Answers › Category: Facebook Pixel - Plugin › Installed & activated the plugin & bough premium – it does not work
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Gerald asked 7 years ago

I have no idea why, but your plugin does not seem to do what it is supposed to do. No pixels were found. Premium version does not seem to work. How do we fix this? http://www.fearlessdemocracy.org

11 Answers
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NsThemes Staff answered 7 years ago

Hi Gerald,
this is not wrong code but you have simply to replace the characters.
 
Best regards

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Gerald answered 7 years ago

Hi,
as expected, this was not a problem of the characters. It is official Facebook code that I pasted here. Why should it be a matter of the characters.
Seriously, your plugin is not working for me. I don’t even get the Premium version properly activated and I have no clue why. How do we deal with this issue here?
Thanks for an idea.
Gerald

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NsThemes Staff answered 7 years ago

Hi Gerald,
what do you mean with “I don’t even get the Premium version properly activated” ?
Anyway you can go to “MY ACCOUNT” -> “DOWNLOADS” and get premium version. And also we can support you, if you want please send us an email at info [at] nsthemes [dot] com with your admin access.
Best regards

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Gerald answered 7 years ago

You should have received an invite with an admin account

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NsThemes Staff answered 7 years ago

Hi Gerald,
it works! 
https://imgur.com/a/t2GC1
 
Best regards

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